Privacy Policy

1. Introduction

Welcome to Altaona Golf By Luzeania ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website, submit requests via our forms, sign up for our newsletter, or interact with our resort-mapping and property tools.

Please read this document carefully to understand our practices regarding your personal data and how we will treat it. By accessing our services, you acknowledge the terms of this Privacy Policy.

2. Information We Collect

We may collect and process different types of personal data depending on how you interact with us:

• Identity and Contact Data: Includes your first name, last name, email address, phone number, and any other contact details you provide when submitting a contact form, requesting information about a property, or scheduling a visit.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform, collected automatically through cookies and diagnostic tools.
• Usage Data: Includes information about how you use our website, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs), collected via analytics services like Microsoft Clarity.

3. How We Use Your Information

We use the information we collect to deliver an exceptional property discovery and resort experience. This includes:

• Responding to Inquiries: To contact you about villas, price listings, or resort visits that you have explicitly requested information for.
• Direct Communication: To send you personalized real estate advice, project updates, construction progress details, and newsletter subscriptions (where you have consented to receive them).
• Improving Our Website: To analyze website traffic, diagnose layout issues, and optimize visual elements (e.g., interactive property maps, video embeds, and floor plan views).
• Security & Compliance: To prevent fraud, maintain secure operation of our application, and comply with any legal or regulatory obligations.

4. Cookies, Analytics & Third-Party Integrations

Our website integrates several third-party services to enhance usability and collect insights on visitor engagement:

• Microsoft Clarity: We use Microsoft Clarity to capture how you interact with our website through behavioral metrics, heatmaps, and session replays. This helps us refine user pathways and identify layout bugs.
• YouTube Embeds: To present digital property tours, we embed YouTube videos. When interacting with these videos, YouTube may place cookies or track usage according to Google's privacy policies.
• WhatsApp Button: We provide a direct chat link with our expert sales agents via WhatsApp. Clicking this redirects you to WhatsApp, which operates under its own distinct privacy guidelines.

5. Data Storage and Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your information only with:

• Professional Service Partners: Trusted contractors, real estate specialists, or IT providers who assist in our operations under strict confidentiality agreements.
• Legal Requirements: If required by law, regulation, court order, or governmental request, we will disclose necessary personal information.

7. Your Legal Rights

Under applicable data protection laws (including GDPR and regional regulations), you have rights in relation to your personal data. These include:

• The right to access your personal data.
• The right to request correction of any inaccurate data.
• The right to request erasure ("the right to be forgotten").
• The right to object to processing, and direct marketing.
• The right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us directly.